Contact us

Contact Us

Do you have questions or need support? We're happy to help! But hey, the answer to your question might already be there. We highly recommend checking our FAQs first – it's the quickest way to find answers to frequently asked questions about orders, shipping, returns, and more.

  • Our products are safe, hygienic, and specially formulated to be gentle on delicate skin — including the sensitive area around the eyes.

  • Pay securely with PayPal, American Express, Apple Pay, Google Pay, Maestro, Mastercard,, Visa, and Shop Pay.

  • Maison Cosmetics is based in the United States, and we offer free shipping nationwide!

  • Maison Cosmetics currently delivers across the United States, Canada, Australia, New Zealand, and the United Kingdom.

  • Processing time: 2–3 business days.

    Delivery time:

    USA: 3–7 business days

  • Yes, we offer a warranty on our products. If a product arrives damaged, we will send you a new one free of charge. Please contact our customer service in this case.

  • To participate in the 1+1 free promotion, you must add at least two items to your cart. The discount will be automatically applied at checkout. If you have only added one item, the promotion will not apply. Please check your cart before completing your purchase.

  • Unfortunately, returns or exchanges are not possible once the product has been opened. However, we’d still love to help and see what we can do for you. Please contact our support team at support@maisoncosmetics.com and we’ll be happy to assist you.

  • You can contact us via the contact form on our website or send an email to support@maisoncosmetics.com. We will do our best to reply within 6 hours.
    If you have concerns with your order and paid using PayPal, please send an email to this address instead: paypalsupport@maisoncosmetics.com

If you haven't found what you're looking for in our FAQs, don't worry. You can send us an email to support@maisoncosmetics.com or use the contact form below.